Process & Procedures
This book contains the processes and procedures related to the front desk.
Cancellations
This chapter explains the processes for canceling a reservation depending on the OTA, each platfo...
Closure Call (No Situation)
Once a reservation has ended, with the current day being the guest's check-out date, it is possib...
How to make a situation ticket
Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware...
How to make a #Cleaning Issue
Workflow to Properly Manage a cases that corresponds to case of #Cleaning Issues, Applicable to A...
How to process a Parking Request
Workflow to Properly Manage a Parking Request. Last Update: August 2024Revised by: Daniel Torr...
Natiivo's Welcome Call Speech
Good morning/afternoon/evening.My name is [your full name] from Whost Customer Service. Thi...
Procedure / Process template
general description Last Update: Month YearRevised by: Autor's Name Objetive Objetive 1 O...
Registrations
This chapter contains the regulations for conducting registrations for units that require them.
W-Ballston
This is the procedure for registering a confirmed reservation at the Ballston Building. Last U...
F-BeachWalk
This is the procedure for registering a confirmed reservation at the BeachWalk Building. Last...
F-Fort Lauderdale
This is the procedure for registering a confirmed reservation at the Fort Lauderdale Building. ...
F-Club
This is the procedure for registering a confirmed reservation at the Club Building. Last Upda...
W-Cortland
This is the procedure for registering a confirmed reservation at the Cortland Building. Last U...
F-Bayshore Yacht
This is the procedure for registering a confirmed reservation at the Bayshore Yacht Building. ...
W-Crystal Flats
This is the procedure for registering a confirmed reservation at the Crystal Flats Building. L...
W-Crystal Plaza
This is the procedure for registering a confirmed reservation at the Crystal Plaza Building. L...
W-Crystal Square
This is the procedure for registering a confirmed reservation at the Crystal Square Building. ...
W-Crystal Towers
This is the procedure for registering a confirmed reservation at the Crystal Towers Building. ...
W-Barton House
This is the procedure for registering a confirmed reservation at the Barton House Building. La...
W-Whispering Oaks
This is the procedure for registering a confirmed reservation at the Whispering Oaks Building. ...
F-Doral
This is the procedure for registering a confirmed reservation at the Doral Building. Last Upda...
F-Four Season
This is the procedure for registering a confirmed reservation at the Four Season Building. Las...
W-Gramercy
This is the procedure for registering a confirmed reservation at the Gramercy Building. Last U...
F-Icon
This is the procedure for registering a confirmed reservation at the Icon Building. Last Updat...
F-Lyfe building
This is the procedure for registering a confirmed reservation at the Lyfe Resort Building. Las...
F-Midblock
This is the procedure for registering a confirmed reservation at the Midblock Building. Last ...
F-Natiivo / Gale Building
This is the procedure for registering a confirmed reservation at the Natiivo´s Building. Last ...
F-Quadro
This is the procedure for registering a confirmed reservation at the Quadro Building. Last Upd...
W-Quimby
This is the procedure for registering a confirmed reservation at the Quimby Building. Last Upd...
F-Ritz Carlton Building
This is the procedure for registering a confirmed reservation at the Ritz Carlton Building. La...
F-SLS
This is the procedure for registering a confirmed reservation at the SLS Building. Last Update...
F-Smart Brickell
This is the procedure for registering a confirmed reservation at the Smart Brickell Building. ...
W-South Alex
This is the procedure for registering a confirmed reservation at the South Alex Building. Last...
W-The Loft
This is the procedure for registering a confirmed reservation at The Loft Building. Last Updat...
W-The Earl
This is the procedure for registering a confirmed reservation at The Earl Building. Last Updat...
F-Tides
This is the procedure for registering a confirmed reservation at the Tides Building. Last Upd...
F-Yacht Club
This is the procedure for registering a confirmed reservation at the Yacht Club Building. Las...
F-Yotelpad
This is the procedure for registering a confirmed reservation at the Yotelpad Building. Last U...
C-Ayamonte
This is the procedure for registering a confirmed reservation at the Ayamonte Building. Last U...
C-Cinnamon
This is the procedure for registering a confirmed reservation at the Cinnamon Building. Last U...
C-Santa Marta 701
This is the procedure for registering a confirmed reservation at the Cinnamon Building. Last U...
Reviews Request
This chapter contains information related to the process of requesting reviews through the OTS. I...
Ticket Types
Discovering how to use the types of tickets in the CRM correctly. Last Update: July 2024 Obje...
Welcome Call
Once a reservation is confirmed and has a future date on the calendar, it is necessary to make ...
Access & Parking
W-Crystal Towers
This is the Instruction Manual for the entry and parking of the Crystal Towers. Last Update: 1...
W-Ballston
This is the Instruction Manual for the entry and parking of the Ballston Building. Last Update...
W-Barton House
This is the Instruction Manual for the entry and parking of the Barton House Building. Last Up...
W-Whispering Oaks
This is the Instruction Manual for the entry and parking of the Whispering Oaks Building. Last...
W-South Alex
This is the Instruction Manual for the entry and parking of the South Alex. Last Update: 11/20...
W-Crystal Flats
This is the Instruction Manual for the entry and parking of the Crystal Flats. Last Update: 01...
W-Crystal Plaza
This is the Instruction Manual for the entry and parking of the Crystal Plaza. Last Update: 11...
W-Crystal Square
This is the Instruction Manual for the entry and parking of the Crystal Square. Last Update: 1...
W-Gramercy
This is the Instruction Manual for the entry and parking of the Gramercy. Last Update: 11/2024...
W-Quimby
This is the Instruction Manual for the entry and parking of the Quimby Last Update: 11/2024Rev...
W-The Earl
This is the Instruction Manual for the entry and parking of the Earl. Last Update: 11/2024Revi...
W-Cortland
This is the Instruction Manual for the entry and parking of the Cortland. Last Update: 11/2024...
W-Mason Hall
This is the Instruction Manual for the entry and parking of the Mason Hall. Last Update: 11/20...
W-Lenox Club
This is the Instruction Manual for the entry and parking of the Lenox Club. Last Update: 11/20...
W-Alexandria House
This is the Instruction Manual for the entry and parking of the Alexandria House Last Update: ...
W-The Loft
This is the Instruction Manual for the entry and parking of The Loft. Last Update: 02/2024Revi...
Who to install / use a VPN
Procedure for Installing and Using a VPN to Access Restricted Websites Last Update: 11/25/2024...
DC - Air heaters units and Internet
This instruction is generated to provide clarity to the team about the operation of the air heate...
Process for making an Extension
This is the Instruction Manual for the entry and parking of the Crystal Plaza. Last Update: 11...