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Cancel unpaid reservations – Accounting team OFF shifts

Cancel unpaid reservations – Accounting team OFF shifts

Last Update: August 2025

Johanna Garcia

  • During off-hours and on Sundays, when the Accounting team is OFF, each Concierge and the Front Team, are responsible for canceling unpaid reservations..

Reminder: These cancellations must be reviewed and confirmed before the end of each shift.

When the accounting team is off duty (i.e., Saturday after midday, Sunday, and holidays), there is a critical task that must be carried out to ensure the cancellation of unpaid reservations. This applies to escalated reservations across all platforms.

For this reason, this email includes the step-by-step process to perform this task using Charge Automation, since some reservations cannot be viewed as “Unpaid” in the CRM.

 

1. CRM System

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2. Charge Automation 

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Objectives:

1️⃣Keep the calendar clear for reservations with confirmed payment.

2️⃣Ensure that no guests access the units without having completed payment.

 

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🩵Concierge Team, please stay alert on Sundays for this task.

💡Night team pay close attention to last-minute reservations. If they are not paid, they must be cancelled.

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