Cancel unpaid reservations – Accounting team OFF shifts

Last Update: August 2025

Johanna Garcia

During off-hours and on Sundays, when the Accounting team is OFF, each Concierge and the Front Team, are responsible for canceling unpaid reservations..

Reminder: These cancellations must be reviewed and confirmed before the end of each shift.

We will be closely reviewing all zones to ensure that the calendar only shows paid and active reservations.

Objectives:

Keep the calendar clear for reservations with confirmed payment.

2️⃣ Ensure that no guests access the units without having completed payment.

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Concierge Team, please stay alert on Sundays for this task.

Night team pay close attention to last-minute reservations. If they are not paid, they must be cancelled.