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Cancel unpaid reservations – Accounting team OFF shifts

Cancel unpaid reservations – Accounting team OFF shifts

Last Update: August 2025

Johanna Garcia

  • During off-hours and on Sundays, when the Accounting team is OFF, each Concierge and the Front Team, are responsible for canceling unpaid reservations..

Reminder: These cancellations must be reviewed and confirmed before the end of each shift.

WeWhen willthe accounting team is off duty (i.e., Saturday after midday, Sunday, and holidays), there is a critical task that must be closelycarried reviewing all zonesout to ensure thatthe cancellation of unpaid reservations. This applies to escalated reservations across all platforms.

For this reason, this email includes the calendarstep-by-step onlyprocess showsto paidperform andthis activetask using Charge Automation, since some reservations. cannot be viewed as “Unpaid” in the CRM.

 

1. CRM System

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2. Charge Automation 

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Objectives:

1️⃣Keep the calendar clear for reservations with confirmed payment.

2️⃣Ensure that no guests access the units without having completed payment.

 

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🩵Concierge Team, please stay alert on Sundays for this task.

💡Night team pay close attention to last-minute reservations. If they are not paid, they must be cancelled.

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