Creation of Payment Request
The correct way to create a payment request, according to the guidelines from the accounting department.
Last Update: July 2025
The following process is mandatory when creating a payment request for various charges such as parking, early check-in, damages, among others.
- You must switch "Chargeback Protection" from OFF to ON.
IMPORTANT: Without this activation, there is a high risk of chargebacks due to fraudulent charges.
2. In the description for additional charges such as parking, extensions, pool passes, etc., DO NOT FORGET TO INCLUDE THE RESERVATION CODE so we can identify who the charge belongs to.
This is VERY IMPORTANT because often the person making the payment is not the same as the guest on the reservation.
3. Whenever a charge needs to be made, the first option must always be: "Additional Charge" within the same reservation in the CRM.
This ensures that the payment is correctly allocated and avoids reprocessing issues with Accounting and Accounts Receivable between companies.
NOTE: For Washington only, using Payment Request must always be the second option, or only if the guest has already attempted payment and was unable to complete it—including attempts via Zelle.