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Air heaters units- DC

This instruction is generated to provide clarity to the team about the operation of the air heaters in the Washington units.

Last Update: 12/2024
Revised by: Johanna García G.

Objetive

  • This instruction is generated to provide clarity to the team about the operation of the air heaters in the Washington units.

FAQ's

What information do I need?

-  In most units in DC, there is a compressor in the rooms that releases cold air/heat depending on the season.

- When a guest reports that it is too hot and wants to turn off the heating, it is not necessary to send a handyman; the guest can do it themselves. Here’s how to do it

Operation

1.

In this process, the cycle is completed and the Registration process, along with the subsequent steps, begins again.

Always remember that the CRM is the core platform used to record each point of contact with the guest and allows for tracking what happens in each case, ensuring all teams involved in providing excellent customer service have visibility into the process.

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