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F-BeachWalk

This is the procedure for registering a confirmed reservation at the BeachWalk Building. 

Last Update: 11/2024
Revised by: Johanna García G.

Objetive

• Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.

• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.

• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of two days for advance bookings. For same-day confirmations, it should be done immediately).

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need to complete the registration?
Information Notes
Main Guest ID Mandatory NO
Main Guest Full Name (If not send at least one Id) YES
Main Guest Email
NO
Main Guest Phone
NO
The main guest must be present at check-in
YES



All Guests ID
NO
All Guests Full Names
YES
All Guests Emails
NO
All Guests Phones
NO



Executed (Signed) Rental Agreement
NO
Background Check Screening: Passed
NO
If I do not have all the information, how long should I wait to obtain it and be able to execute the registration in the building's system?

The information for this building is sent via email. The required information in this building is basic. We should always aim to register well in advance (more than 7 days, if possible). However, if we do not have complete data one day before arrival, we can register the information available in the CRM system.

Should I call the front desk of the building to inform them of any updates regarding a guest?
  • Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

Workflow Map

Procedure Line

For reservations of these units, it is necessary to access the Platform and follow the process below:

  1. Access the registration medium: 

    https://secure.irm1.net/owner/#/login?resort=28

Important: The MAIN guest must be the first person to arrive at the entrance, and only the ID of the Main Guest is required.

      2. User and password

Owner #: 1905       /      Password: WHG22

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2. To register, the platform requires an email, which is the Front Desk email:
frontdesk@wehostgroup.com

3. Next, a code will be sent to the email, and it must be entered into the platform.

4. Next step:
Click "trust this device" and submit.

NOTE: You can log in through any of the units using the code.

IMPORTANT: Access will be available for UNITS: 1905-2303-2503-2703

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5. Next to Owner {UNIT NUMBER} – {ROOM NUMBER}, there is a ^ symbol. When clicked, it allows you to see all the units. You should select the one you want to book, check, or cancel.

6. When making a reservation, you must use the Guest option.

  • Enter only the first and last name of the guest

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  • The number of people
  • Check-in and check-out dates

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IMPORTANT: It is not necessary to fill in the phone and address fields

     

Congratulations! You have successfully completed a registration at the building.

What happens if a previously made registration is canceled?
  • Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).

Subject
REGISTRATION CANCELED UNIT { Unit Number }
In the body of the message:

Hello Good day, I hope this email finds you well.

The guest { GUEST NAME } has canceled the reservation for unit { Unit Number } . We kindly request that you proceed with the cancellation of the registration to allow us to register a new guest for these dates.

UNIT { Unit Number } 
Check In date:  MM / DD / YYYY
Check Out date: MM / DD / YYYY

Thank you for your diligence.

Please remember that if you have any updates you would like to share with us, you can contact our 24/7 customer service line at +1 786-796-1393, or write to us at frontdesk@wehostgroup.com.

Sincerely,
Guest Services Team at Whost

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