Midblock / Tides

This is the procedure for registering a confirmed reservation at the Midblock Building.and Tides Building´s. 

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Objetive

• Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of two days for advance bookings. For same-day confirmations, it should be done immediately).
• This registration refers to the email format and will be automated by the CRM.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

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FAQ's

What information do I need to complete the registration?

Information	Notes
Main Guest ID	Mandatory	YES
Main Guest Full Name	(If not send at least one Id)	YES
Main Guest Email		NO
Main Guest Phone		YES
The main guest must be present at check-in		YES
All Guests ID		YES
All Guests Full Names		YES
All Guests Emails		NO
All Guests Phones		NO
Executed (Signed) Rental Agreement		NO
Background Check Screening: Passed		NO

If I do not have all the information, how long should I wait to obtain it and be able to execute the registration in the building's system?

The information for this building is sent via email. The required information in this building is basic. We should always aim to register well in advance (more than 7 days, if possible). However, if we do not have complete data one day before arrival, we can register the information available in the CRM system.

What happens if a previously made registration is canceled?

• Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).
  
  

Subject
REGISTRATION CANCELED UNIT { Unit Number }
In the body of the message:

Hello Good day, I hope this email finds you well.

The guest { GUEST NAME } has canceled the reservation for unit { Unit Number } . We kindly request that you proceed with the cancellation of the registration to allow us to register a new guest for these dates.

UNIT { Unit Number } 
Check In date:  MM / DD / YYYY
Check Out date: MM / DD / YYYY

Thank you for your diligence.

Please remember that if you have any updates you would like to share with us, you can contact our 24/7 customer service line at +1 786-796-1393, or write to us at frontdesk@wehostgroup.com.

Sincerely,
Guest Services Team at Whost

Should I call the front desk of the building to inform them of any updates regarding a guest?

• Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

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Workflow Map

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Procedure Line

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1. Access

   Forthe ALLregistration reservations,medium: alwaysLink sent– toBUILDING email:LINK: iconfrontdesk485@gmail.comhttps://buildinglink.com/V2/Tenant/Home/DefaultNew.aspx

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- doFull notnames haveof all theadults.
- data,Identification alwaysnumber send(can whatbe weDL, have,passport, evenID from their country)
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- just theVehicle information of(model theand mainlicence guestplate with their respective ID.
In the registration email (note referring that we have been unable to collect all the information, but that we insist on the process)

Please DO NOT include { } symbols when replacing data.  Always Use USA date format MM/DD/YYYYnumber.

Email Subject:
Registration     at2. Unit:Each {unit Unithas Numbera }different |user, Check In: { Check In Date } Guest: { Main guest Full Name }

Whost

Hi, Icon

We kindly notifyso you of a reservation to ensure easy access for this guest and their accompanying parties.

UNIT {Unit Number}

Main Guest Name: { MAIN GUEST FULL NAME}

Total Guests: { Total guests number }

Check In: { Check In Date }

Check Out: { Check Out Date }

The guest has been informed that they must presentlog their ID tointo the frontBuildingLink desk staff.

Please contact Whost customer experience Available 24/7, at 786 796 1393 / 786 539 4716

This is a notification email from  Whost CRM

2. The registration method is email, and it should be sentplatform according to the corresponding unit (Envirotek or Frontdesk), as follows:
NEVER SIGN THE ENVIROTEK EMAIL WITH INITIALS AND/OR NAME
M&S Units: 4506 – 2402 – 2604 – 4604 – 2109
Envirotek Units: 3808 – 3006 – 4901 – 3706 – 1708 – 1607 – 2908 – 2702
Main recipient: iconfrontdesk485@gmail.com
Compose the email with the full names of all guests:unit.

• Next to the main guest's name, include their phone number.
• Attach the identification documents.

Passwords:

3.-          OnlyBUILDING 2LINK GuestMIDBLOCK can812

be

User: registredjlondono19

per

Contraseña: rool,7ebe9

meaning that if the unit has one room, only two people can be registered at most; if it has two rooms, only four people can be registered at most.

 

TheseUser registered persons will be the only ones with access to the amenities.adicional:

Your username is: rperez188

Your password is: 6c73f

 

-          BUILDING LINK MIDBLOCK 601

User: jlondono22

Password: f

 

-          BUILDING LINK MIDBLOCK 706

user: jlondono20

password is: 3959b

 

-          BUILDING LINK MIDBLOCK 1020

username is: jlondono18

Your password is: 9f79a

 

-          BUILDING LINK MIDBLOCK 1019

User: jlondono15

Password: dbybe

 

-          BUILDING LINK MIDBLOCK 505

User: jlondono16

Password: 3y92c

 

-          BUILDING LINK THE TIDES N11C

Usuario: nutrera

Contraseña: Rodizio1995!

 

-          BUILDING LINK THE TIDES C15P

Usuario: laurenarboleda

Contraseña: Arboleda2024

 

-          BUILDING LINK MIDBLOCK 901

Username is: dtorres98

Password is: y8563

 

-          BUILDING LINK MIDBLOCK 1001

Your username is: jlondono6

Your password is: d4be9

 

-          BUILDING LINK MIDBLOCK 1005

User: csorianovicaleinvestmentsllc

Password: 4c3c3

 

-          BUILDING LINK MIDBLOCK 1011

User: wtorres26

Your password is: d64yf

 

-          MIDBLOCK BUILDING LINK 614

User: jlondono

Your password is: 278f8

 

-          MIDBLOCK BUILDING LINK 801

Your username is: wehost801

Your password is: 3592e

 

-          MIDBLOCK BUILDING LINK 820

Your username is: sgarcia119

Your password is: 5ea38

 

 

 

 

Congratulations! You have successfully completed a registration at the building.