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Natiivo / Gale Building

This is the procedure for registering a confirmed reservation at the Natiivo´s Building.

Objetive

• Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of two days for advance bookings. For same-day confirmations, it should be done immediately).
• This registration refers to the email format and will be automated by the CRM.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need to complete the registration?
Information Notes
Main Guest ID   NO
Main Guest Full Name
YES
Main Guest Email If not, (Front Desk Email) NO
Main Guest Phone If not, (Front Desk Phone) NO
The main guest must be present at check-in
YES



All Guests ID
NO
All Guests Full Names
NO
All Guests Emails
NO
All Guests Phones
NO



Executed (Signed) Rental Agreement
NO
Background Check Screening: Passed
NO
If I do not have all the information, how long should I wait to obtain it and be able to execute the registration in the building's system?

The information for this building is sent via email. The required information in this building is basic. We should always aim to register well in advance (more than 7 days, if possible). However, if we do not have complete data one day before arrival, we can register the information available in the CRM system.

What happens if a previously made registration is canceled?
  • Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).

    A message should be sent to the emails mentioned in the previous point.  Borrar, incluir formato de abajo


subject
REGISTRATION CANCELED UNIT <Num>
In the body of the message:

Hello Good day, I hope this email finds you well.

The guest (GUEST NAME) has canceled the reservation for unit (UNIT NUMBER). We kindly request that you proceed with the cancellation of the registration to allow us to register a new guest for these dates.

UNIT <NUM>
Check In date:  MM / DD / YYYY
Check Out date: MM / DD / YYYY

Thank you for your diligence.

Please remember that if you have any updates you would like to share with us, you can contact our 24/7 customer service line at +1 786-796-1393, or write to us at frontdesk@wehostgroup.com.

Sincerely,
Guest Services Team at Whost

Should I call the front desk of the building to inform them of any updates regarding a guest?
  • Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

Workflow Map

Procedure Line

The registration method for this building is by email, using the customer experience email. The following points should be taken into account:

  1. ForEmail ALLmust reservations,include alwaysthis copy the following emails:recipients.

It is not necessary to send the total names of the guests. The building receives the registration with the name of the main guest.

subject
REGISTRATION UNIT PH <NUM>.

In the body of the message:

Hello Good day, I hope this email finds you well.

Please ifDO NOT include { } symbols when replacing data.  Always Use USA date format MM/DD/YYYY

Email Subject:
Registration at Unit: { Unit Number } | Check In: { Check In Date } Guest: { Main guest Full Name }

Whost
WealeyMena
RaquelinaRodriguez

(2

Adultsin total)

Check-in & Check-out information:
10/31/24 to 11/04/24

Unit number: PH <NUM>

frontdesk@wehostgroup.com.

Sincerely,
Guest

Services
Hi, Natiivo
We kindly notify you canof helpa makereservation to ensure easy access for this guest and their accompanying parties.
 
UNIT {Unit Number}
 
Main Guest Name: { MAIN GUEST FULL NAME}
Total Guests: { Total guests number }
Check In: { Check In Date }
Check Out: { Check Out Date }
 
The guest has been informed that they must present their ID to the reservationsfront below:

desk

Robertstaff.
 Mercedes
Please remember that if you have any updates you would like to share with us, you can contact our 24/7Whost customer serviceexperience line
Available 24/7, at +1786 786-796-1393,796 or1393 write/ to786 us539 at4716
Team
at
This Whost

Congratulations! You have successfully completedis a registrationnotification atemail thefrom building.

Whost

CRM
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