F-Tides
This is the procedure for registering a confirmed reservation at the Tides Building.
Last Update: 11/2024
Revised by: Johanna García G.
Objetive
• Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of two days for advance bookings. For same-day confirmations, it should be done immediately).
Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.
FAQ's
What information do I need to complete the registration?
| Information | Notes | |
| Main Guest ID | Mandatory | NO |
| Main Guest Full Name | (If not send at least one Id) | YES |
| Main Guest Email | NO | |
| Main Guest Phone | NO | |
| The main guest must be present at check-in | YES | |
| All Guests ID | NO | |
| All Guests Full Names | YES | |
| All Guests Emails | NO | |
| All Guests Phones | NO | |
| Executed (Signed) Rental Agreement | NO | |
| Background Check Screening: Passed | NO |
If I do not have all the information, how long should I wait to obtain it and be able to execute the registration in the building's system?
The information for this building is sent via email. The required information in this building is basic. We should always aim to register well in advance (more than 7 days, if possible). However, if we do not have complete data one day before arrival, we can register the information available in the CRM system.
Should I call the front desk of the building to inform them of any updates regarding a guest?
- Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.
Workflow Map
Procedure Line
For reservations of these units, it is necessary to access the Platform and follow the process below:
- Access the registration medium: Link – BUILDING LINK: https://buildinglink.com/V2/Tenant/Home/DefaultNew.aspx
Important: That the platform requires:
- Full names of all adults.
- Identification number (can be DL, passport, ID from their country)
- Full names of monors (if applicable)
- Vehicle information (model and licence plate number.
2. Each unit has a different user, so you must log into the BuildingLink platform according to the corresponding unit.
Passwords
- BUILDING LINK THE TIDES N11C
Usuario: nutrera
Contraseña: Rodizio1995!
- BUILDING LINK THE TIDES C15P
Usuario: laurenarboleda
Contraseña: Arboleda2024
- On the platform, follow these steps:
- Log into the unit where guests need to be registered.
- Go to My Front Desk Instructions
- Add new instruction
- Instruction type: TEMPORARY
- Instruction (blank field): relate all the aforementioned guest information
- Start Day: Check-in date
- Expire on this date: Check-out date
- Save this instruction
- Registration complete
Congratulations! You have successfully completed a registration at the building.
What happens if a previously made registration is canceled?
- Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).
In this case, to cancel the registration, it is necessary to go to the BuildinLink platform. Once you are in the reservation, press 'Expire Immediately.' Then, the reservation will be canceled.
