Guesty communication

The following document contains information about the communication through the Guesty channel.

Last Update: Julio 2025
Revised by: Johanna García G.

Objetive

• Establish the use of the Guesty platform as the official communication channel, which centralizes messages from Airbnb, Booking, and Vrbo.

This releases the responsibility of monitoring direct chats received through the individual platforms.

However, please keep in mind that the Guesty platform has occasionally experienced issues, so direct communications on Airbnb, Booking, and Vrbo should not be neglected.

FAQ's

How to start talking with a guest over the email directly from guesty

https://drive.google.com/file/d/1jymHJyv4-_FDmGTduAzwYoT-3bvGlFVr/view?usp=sharing