How to make a situation ticket

Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One.

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Last Update: August 2024
Revised by: Daniel Torres

Objetive

• Create a ticket correctly for a situation that arises during a reservation.
• Consider the necessary actions to follow up and resolve the presented situations.
• Unify the criteria for identifying and managing a situation, especially when different departments are involved.

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Situation Map