How to make a situation ticket
Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One.
Last Update: August 2024
Revised by: Daniel Torres
Objetive
- Create a ticket correctly for a situation that arises during a reservation.
- Consider the necessary actions to follow up and resolve the presented situations.
- Unify the criteria for identifying and managing a situation, especially when different departments are involved.
Situation Map
