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M-Centro

This is the procedure for registering a confirmed reservation at the Centro Building.

Last Update: 03/2025
Revised by: Johanna García G.

Objetive

• Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of two20 days for advance bookings. For same-day confirmations, it should be done immediately).
• This registration refers to the email format and will be automated by the CRM.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need to complete the registration?
Information Notes
Main Guest ID   YESNO
Main Guest Full Name
YES
Main Guest Email
NO
Main Guest Phone
NO
The main guest must be present at check-in
YESNO



All Guests ID
YESNO
All Guests Full Names
YESNO
All Guests Emails
NO
All Guests Phones
NO



Executed (Signed) Rental Agreement
YESNO
Background Check Screening: Passed
NO
If I do not have all the information, how long should I wait to obtain it and be able to execute the registration in the building's system?

The information for this building is sent via email. The required information in this building is basic. We should always aim to register well in advance (more than 7 days, if possible). However, if we do not have complete data one day before arrival, we can register the information available in the CRM system.

Should I call the front desk of the building to inform them of any updates regarding a guest?
  • Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

Workflow Map

Procedure Line

The registration method for this building is by email,platform, using the customer experience email.email:

    pagina

  1. Emailweb: musthttps://tenantev.com/community/home include this recipients.

Main recipients:

Email copy:

The full names of the guest and their ID´s must be sent. 

Please DO NOT include { } symbols when replacing data.  Always Use USA date format MM/DD/YYYY

Email Subject:
Registration at Unit: { Unit Number } | Check In: { Check In Date } Guest: { Main guest Full Name }

This is the automatic messege:

Whost
Hi, Ballston
We kindly notify you of a reservation to ensure easy access for this guest and their accompanying parties.
 
UNIT {Unit Number}
 
Main Guest Name: { MAIN GUEST FULL NAME}
Total Guests: { Total guests number }
Check In: { Check In Date }
Check Out: { Check Out Date }
 
The guest has been informed that they must present their ID to the front desk staff.
 
Please contact Whost customer experience
Available 24/7, at 786 796 1393 / 786 539 4716
This is a notification email from  Whost CRM

2. Attach the ID´s in PDF of the guests and send. 

    Registration Process

     in CRM

    Some units have a special access condition requiring a registration procedure, where we generally askOnly the guestname to identify themselves before entering a unit, along with their companions.

    Depending onof the unit, an additional background check may be required, which themain guest mustis complete.

    1. Solo necesita el nombre del huésped principal
    needed.

    image.png Unregistered Booking

    image.png Registered Bookingimage.png

    Información que debbe pedir CXimage.png

    ParaTo elcomplete puntothe registration, the Customer Experience team must provide the following information to the Registration department:

    Point 1
    • Social Security number
    • Date of birth
    Point 2
    • Guest's address
    • Unit
    • Time living in the unit
    Point 4 

    Requests 2 references, each with:

    • Full name

    • Relationship with the guest

    • Phone number

    • Email

    This information will be added as a Note within the same registration.

    image.png

    Registration on the platform

    pagina web: https://tenantev.com/community/home 

    • Número de la Seguridad social
    • Fecha de nacimiento
    • Punto 3: Siempre marcar Casa Propia:

    PUNTO 2

    *Dirección de la huésped
    *Unidad
    +Tiempo residiendo 

    - Punto 4 pide 2 referencias, cada una con:

     NNombre completo

    -          Relación con el guest

    -          Teléfiono

    -          Email

     

    - Esta info se colocará en una Nota, dentro del mismo registro 

    image.png

     

     

     

    Registro en la plataforma

    numero de propiedad : 8929
    pagina web:

  1. Correo: https://tenantev.com/community/home
    correo: frontdesk@wehostgroup.com

    2. contraseñ
  2. Contraseña : Whost25***

    3.  

    image.png


    image.png

    1. Nueva aplicación

    image.png

    2. LLenar datos de la propiedad y la reserva

    image.png

     

    image.png

    • Punto 3: Siempre marcar Casa Propia:

    image.png

    image.png

     

    - 

    De cada referencia pide:

    -          Nombre completo

    -          Relación con el guest

    -          Teléfiono

    -          Email

    Contacto de emergencia poner a Whost

    image.png

    image.png

    image.png

    -          Punto 5:

    Marcar todos NO

    image.png

    Punto 6 es el resumen

    image.png

    Punto 7 se paga

     

    What happens if a previously made registration is canceled?- Comunicarse con Joaquin (+1 786-488 3095. 

    • Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).

    Subject
    REGISTRATION CANCELED UNIT { Unit Number }
    In the body of the message:

    Hello Good day, I hope this email finds you well.

    The guest { GUEST NAME } has canceled the reservation for unit { Unit Number } . We kindly request that you proceed with the cancellation of the registration to allow us to register a new guest for these dates.

    UNIT { Unit Number } 
    Check In date:  MM / DD / YYYY
    Check Out date: MM / DD / YYYY

    Thank you for your diligence.

    Please remember that if you have any updates you would like to share with us, you can contact our 24/7 customer service line at +1 786-796-1393, or write to us at frontdesk@wehostgroup.com.

    Sincerely,
    Guest Services Team at Whost

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