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M-Centro

This is the procedure for registering a confirmed reservation at the Centro Building.

Last Update: 03/2025
Revised by: Johanna García G.

Objetive

• Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of 20 days for advance bookings. For same-day confirmations, it should be done immediately).
• This registration refers to the email format and will be automated by the CRM.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need to complete the registration?
Information Notes
Main Guest ID   NO
Main Guest Full Name
YES
Main Guest Email
NO
Main Guest Phone
NO
The main guest must be present at check-in
NO



All Guests ID
NO
All Guests Full Names
NO
All Guests Emails
NO
All Guests Phones
NO



Executed (Signed) Rental Agreement
NO
Background Check Screening: Passed
NO
Should I call the front desk of the building to inform them of any updates regarding a guest?
  • Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

Workflow Map

Procedure Line

The registration method for this building is by platform, using the customer experience email:

pagina web: https://tenantev.com/community/home 

    Registration Process in CRM

    Only the name of the main guest is needed.

    image.png Unregistered Booking

    image.png Registered Booking

    image.png

    To complete the registration, the Customer Experience team must provide the following information to the Registration department:

    Point 1
    • Social Security number
    • Date of birth
    Point 2
    • Guest's address
    • Unit
    • Time living in the unit
    Point 4 

    Requests 2 references, each with:

    • Full name

    • Relationship with the guest

    • Phone number

    • Email

    This information will be added as a Note within the same registration.

    image.png

    Registration on the platform

    1. Enter through the following link using the credentials provided below:

    pagina web: https://tenantev.com/community/home 

     

    image.png


    2. Select the option "Apply to lease a property" and then check ´Me with an existing tenant / resident. And ´Continue´.

    image.png

    3.

    1.Check Nuevathe aplicaciónoption ´New Application´. 

    image.png

    4.

    2.Write LLenarin datosthe deproperty laand propiedadreservation ydetails la(using reservathe information provided by the Customer Experience team in the CRM).

    image.png

    image.png

      6.

    • PuntoIn 3:option Siempre3, marcaralways select "Casa Propia:
      • Propia"
    and enter the details provided by the Customer Experience team in the CRM.

    image.png

    image.png

    - 

    De cada referencia pide:

    -          Nombre completo

    -          Relación con el guest

    -          Teléfiono

    -          Email

    Contacto de emergencia poner a Whost

    image.png

    image.png

    image.png

    -          Punto 5:

    Marcar todos NO

    image.png

    Punto 6 es el resumen

    image.png

    Punto 7 se paga

    What happens if a previously made registration is canceled?- Comunicarse con Joaquin (+1 786-488 3095. 

    • Every day, it is necessary to check the CRM for canceled reservations that have been registered (available in the registration view).

    Subject
    REGISTRATION CANCELED UNIT { Unit Number }
    In the body of the message:

    Hello Good day, I hope this email finds you well.

    The guest { GUEST NAME } has canceled the reservation for unit { Unit Number } . We kindly request that you proceed with the cancellation of the registration to allow us to register a new guest for these dates.

    UNIT { Unit Number } 
    Check In date:  MM / DD / YYYY
    Check Out date: MM / DD / YYYY

    Thank you for your diligence.

    Please remember that if you have any updates you would like to share with us, you can contact our 24/7 customer service line at +1 786-796-1393, or write to us at frontdesk@wehostgroup.com.

    Sincerely,
    Guest Services Team at Whost

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