M-Nomad

This is the procedure for registering a confirmed reservation at the Nómad Building.

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Last Update: 05/2025
Revised by: Johanna García G.

Objetive

• Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings and delays.
• Guests should be informed during the Welcome Call that this building requires prior registration; otherwise, they will not have access to the amenities or timely entry.
• To prevent any inconvenience at the entrance that might burden front desk staff, especially during peak season, the registration process is set to occur after the Reservation Confirmation (within a maximum of 20 days for advance bookings. For same-day confirmations, it should be done immediately).
• This registration refers to the email format and will be automated by the CRM.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

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FAQ's

What information do I need to complete the registration?

Information	Notes
Main Guest ID		NO
Main Guest Full Name		YES
Main Guest Email		NO
Main Guest Phone		NO
The main guest must be present at check-in		NO
All Guests ID		YES
All Guests Full Names		NO
All Guests Emails		NO
All Guests Phones		NO
Executed (Signed) Rental Agreement		NO
Background Check Screening: Passed		NO

Should I call the front desk of the building to inform them of any updates regarding a guest?

• Yes, communication with the building is the best tool to demonstrate that we are committed to meeting the building's requirements. For this reason, we are sharing updates that may impact the quality of service upon the unexpected arrival of the guest.

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Workflow Map

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Procedure Line

Registration on the Mail

The registration method for this building is email. The following points should be taken into account:

1. For ALL reservations, always sent to email: 

NomadFDR <nomadfdr@fsresidential.com>

This registration is done by sending an email to the building with the information of all adult guests who will be staying in the corresponding unit, along with the attached IDs.

And this form:

https://drive.google.com/drive/my-drive 

Registration Process in CRM

Only the name of the main guest is needed.

Unregistered Booking

Registered Booking

To complete the registration, the Customer Experience team must provide the following information to the Registration department:

Point 1

• Social Security number
• Date of birth

Point 2

• Guest's address
• Unit
• Time living in the unit

Point 4 

Requests 2 references, each with:

• Full name

• Relationship with the guest

• Phone number

• Email

This information will be added as a Note within the same registration.

  2.  Open the application using the following credentials:

User: frontdesk@wehostgroup.com 

Password: Wehost2026*

3. Select the unit to authenticate and follow the steps below.

4. Press “Start Activation”:

5.  The app will ask for a code that has already been created for the account, which is 8032:

6. Next, it asks for a code sent via SMS, which can be viewed in the CRM:

And this completes the registration process for the new units.