Natiivo's Welcome Call Speech
Good morning/afternoon/evening.
My name is [your full name] from Whost Customer Service. This call is intended to provide you with all the essential information for your reservation at Natiivo and to ensure you are fully informed of the key details for a seamless check-in experience. May I have a moment to share this information with you?
(Wait for the guest's response.)
Fantastic!
Do you have any questions before we begin?
(Wait for the guest's response.)
Regarding House Rules, please note the following:
- This property is suitable for children and infants, but pets are not allowed.
- Smoking is strictly prohibited anywhere on the property. A fine will be applied if any evidence is found.
- Parties and events are not permitted. Quiet hours are observed from 10:00 PM to 8:00 AM.
Additionally, there are mandatory fees payable at the front desk at the time of check-in, such as:
- A daily Resort Fee of $37.45, payable only by credit card.
- Valet parking is available for $59.92 per night. Alternatively, there are more affordable parking options nearby.
- Any additional services provided by the building will incur extra charges, which must be settled before check-out.
Do you have any questions regarding these fees?
(Wait for the guest's response.)
To register you in the building, we require the full names of all guests staying with you. You can send this information through the platform where the reservation was booked, via our WhatsApp, or through email at frontdesk@wehostgroup.com. The building will request this information upon your arrival and will confirm if it matches what you have provided.
If you have this information at this time, it would be wonderful to fulfill this requirement right now.
Please have your IDs ready for presentation at the front desk during check-in.
The reservation holder must be present throughout the entire stay. Can you confirm that all guests will meet these requirements?
(Wait for the guest's response.)
Now, allow me to inform you about the check-in process:
- Our standard check-in time is 4:00 PM.
- To ensure your arrival goes smoothly, please let us know your expected arrival time so we can prepare your unit. A team member will meet you in the lobby to assist with check-in. This step is critical, as only our personnel can register you at the front desk.
Finally, we kindly ask that you respect other guests and maintain low noise levels, especially in the evenings. If you encounter any inconveniences, please let us know immediately so we can assist you.
Thank you for choosing us! We hope you enjoy your stay. Is there anything else we can assist you with?
(Wait for the guest's response.)
You can also come by for a free drip coffee at BOBE. Terms and conditions apply.
As a reminder, our Customer Service team is available 24/7 at +1 786 796 1393. Please note, this is the only contact number as the building does not provide direct assistance.
We wish you a wonderful stay!
- NOTES
The building's televisions work when the guest's email is entered.
After entering the email at the bottom, they can start using it.
