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Vrbo

Process for Requesting Positive Reviews from This Platform.

Last Update: July 2024

Objective
  • Establishing the Step-by-Step Process for Requesting Positive Reviews from This Platform.
  • Increase the number of positive reviews, understanding that these are reviews of more than 3 stars.
  • Clearly establish if a guest has had a good experience to determine whether to request a review and to determine the guest's rating based on demonstrated behavior.
  • Assign negative ratings to guests who have demonstrated bad behavior and are not desired in the buildings.

Important: You must consider through all communication channels whether it is valid to request a review, as failing to check if the guest has had a bad experience may result in the opposite effect and incentivize a guest who had a bad experience to leave a negative review.

 

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