W-Ballston
This is the Instruction Manual for the entry and parking of the Ballston Building.
Last Update: 11/2024
Revised by: Johanna García G.
Objetive
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Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary instructions on time, when required, during the "Welcome Call", when responding to requests through any of our service channels, or for formal purposes related to each unit.
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Prevent misinformation from those attending to the guests regarding the income and parking spaces of the units through accurate records. This is of vital importance, especially when it comes to information about extra charges that may be generated for parking or for units that do not offer this service.
Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.
FAQ's
What information do I need?
|
Address |
North Pollard Street 901, 22203 Arlington, United States |
| E-Mail front desk |
iliana.gomez@akelius.us |
| Concierge Manager | Mrs. Iliana Gómez |
| Unit numbers | 25 |
| Access to the unit |
With keys for the door and a FOB for the building and elevators |
| Maintenance requests |
Through the call center of the lender AKELIUS. |
| Parking | Through the lockbox inside the unit once the guest has paid |
Workflow Map
Procedure Line
1. Verify that the registration is correctly completed
Important Requirement: Before proceeding, ensure that the prior registration process in the building's system has been completed. Verify that the registration status is "Done," check that the registration icon is green, and confirm that the required documents for this purpose are present within the registration window.
In the reservation window, you can click on the icon to review the complete registration process. If the reservation is registered, it will display the name of the agent who performed the registration, along with the date and time.
For this part of the process, it is important to keep the following in mind:
- All guests must have complete documentation (as shown in the image above).
- The primary guest must complete the security validation (Verified ID) in buildings where this is required. This can be viewed in the system through the fingerprint.
- Payments must be fully settled to avoid any issues with the guest's access to the unit. This refers to parking (if the guest has requested it).
To check if the registration has been successfully completed, the path is as follows::
CRM: DashBoard / FrontDesk / Registrations
If it is not has been clomplete, the process with the guest cannot continue.
2. Send the Check-In Instructions
This part of the process is automatic, but it can be verified to have been completed through the Guesty platform by locating the reservation chat.
In the event that the guest requests to receive the check-in information again, the Customer Agent should copy the information from the chat with the guest and send it to them.
Important: The information for each unit is different, so it is a priority to copy the information directly from the guest’s chat before sending it.
3. Access to Unit
In the case of this building, the guest must collect the keys directly at the building's reception. The guest must present the documentation that was registered in the reservation.
This process is described in the Check-in instructions that are automatically sent to the guest.
Parking
Through the lockbox inside the unit once the guest has paid. The keys to the unit are in the KEY CAFE lockers, which are located in the building's lobby.
When you open the locker for the keys, the parking card is right there as well.
Check-out instructions:
The guest must return the set of keys to the front desk.
Note: The keys to the front desk
Maintenance requests:
Through the call center of the lender AKELIUS, at the number 202-753-3986, the following information is required to open a work order:
Phone: +1 (305) 508-8032
Name: We Host Group
Address: 901N Pollard St, Arlington, VA 22203, USA (Ballston)
Registered emails: tony@wehostgroup.com or bp (unit number)@wehostgroup.com