W-Whispering Oaks

This is the Instruction Manual for the entry and parking of the Ballston Building.

Last Update: 11/2024
Revised by: Johanna García G.

Objetive

Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary instructions on time, when required, during the "Welcome Call", when responding to requests through any of our service channels, or for formal purposes related to each unit.
Prevent misinformation from those attending to the guests regarding the income and parking spaces of the units through accurate records. This is of vital importance, especially when it comes to information about extra charges that may be generated for parking or for units that do not offer this service.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need?

Address	North Pollard Street 901, 22203 Arlington, United States
E-Mail front desk	iliana.gomez@akelius.us
Concierge Manager	Mrs. Iliana Gómez
Unit numbers	25
Access to the unit	With keys for the door and a FOB for the building and elevators
Maintenance requests	Through the call center of the lender AKELIUS.
Parking	Through the lockbox inside the unit once the guest has paid

Workflow Map

Procedure Line

Maintenance requests:

Through the call center of the lender AKELIUS, at the number 202-753-3986, the following information is required to open a work order:

Phone: +1 (305) 508-8032
Name: We Host Group
Address: 901N Pollard St, Arlington, VA 22203, USA (Ballston)

Registered emails: tony@wehostgroup.com or bp (unit number)@wehostgroup.com

Key Delivery at Check-In

In this building, the keys are handed over at the reception upon the guest’s arrival.

Check-out instructions:

The guest must return the set of keys to the front desk.

Note: The keys to the front desk

Parking

Through the lockbox inside the unit once the guest has paid. The keys to the unit are in the KEY CAFE lockers, which are located in the building's lobby.

When you open the locker for the keys, the parking card is right there as well.