W-Whispering Oaks

This is the Instruction Manual for the entry and parking of the Whispering Oaks Building.

Last Update: 11/2024
Revised by: Johanna García G.

Objetive

Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary instructions on time, when required, during the "Welcome Call", when responding to requests through any of our service channels, or for formal purposes related to each unit.
Prevent misinformation from those attending to the guests regarding the income and parking spaces of the units through accurate records. This is of vital importance, especially when it comes to information about extra charges that may be generated for parking or for units that do not offer this service.

Any contact with the guest should include a request to confirm a valid contact number, enabling a direct conversation with the guest. This allows for a thorough and clear explanation of the importance of the registration process, along with completing other tasks essential to welcoming the guest.

FAQ's

What information do I need?

Address	1310N Oak St, Arlington, VA 2220, United States
E-Mail front desk	It does not have a Front Desk
Concierge Manager	Kim Hamiel
Unit numbers	4
Access to the unit	Via access code through the LATCH app
Maintenance requests	Through the call center of the lender AKELIUS.
Parking	Through the lockbox inside the unit once the guest has paid

Workflow Map

Procedure Line

Maintenance requests:

Through the call center of the lender AKELIUS, at the number 202-753-3986, the following information is required to open a work order:

Phone: +1 (305) 508-8032
Name: We Host Group
Address: 1310N Oak St, Arlington, VA 2220

Registered emails:

Key Delivery at Check-In

Access is provided by the customer service aagent, vía door access code through the LATCH app

1. Once inside the app, the front desk is responsible for sending the guest the corresponding access codes for the main doors, gym, unit door, and others via the "Manage Guests – Let Someone In" option

2. On the next page, select the "Send App Access" option. The front desk staff must choose the unit door and the main access doors.

3. After selecting the unit door and other building doors, proceed to choose the check-in and check-out dates along with the corresponding times.

4. Finally, the guest’s information, including name and email, will be sent, and they will receive the access codes for the building.

Check-out instructions:

The guest must leave the parking permit inside the unit if it was used.

Parking

Through the lockbox inside the unit once the guest has paid. The keys to the unit are in the KEY CAFE lockers, which are located in the building's lobby.

When you open the locker for the keys, the parking card is right there as well.

Information for the Cleaning Team Only

Codes for Cleaning and Maintenance Team

The app displays unique codes under the "My Doorcodes" option.

These codes are exclusively for the WE HOST maintenance and cleaning teams and must not be provided to any guest.