Welcome Call

Once a reservation is confirmed and has a future date on the calendar, it is necessary to make a welcome call before the check-in.

Objective: Through this call, we must welcome the guest and inform them about the most important topics to consider before and during their stay. The communication should be reciprocal, addressing and resolving any requests the guest makes during the call.

Important: During this call, no information related to property access, such as access codes or any other details that could enable the guest to enter the property, should be disclosed. This information is provided through automated messages generated by Guesty.