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Welcome Call

Once a reservation is confirmed and has a future date on the calendar, it is necessary to make a welcome call before the check-in.

Objective: Through this call, we must welcome the guest and inform them about the most important topics to consider before and during their stay. The communication should be reciprocal, addressing and resolving any requests the guest makes during the call.

Important: During this call, no information related to property access, such as access codes or any other details that could enable the guest to enter the property, should be disclosed. This information is provided through automated messages generated by Guesty.

Mood of the call: Happiness, helpfulness, cooperation, intuition, cordiality, effectiveness.

  • Agents must introduce themselves with their name in every communication via SMS, call, chat, or WhatsApp.

FAQ's

Which reservations can I make a welcome call to?
  • You can make a welcome call to any confirmed and paid reservation available on the Front Desk Dashboard. Priority should always be given to reservations with check-in today that have not yet received a welcome call.

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Procedure Line 

Last Update: July 2024

  1. Give a warm welcome as the “HOST” responsible for the unit. (Use the word “host” after introducing yourself with your name to avoid making incorrect distinctions about the company, as we have two roles: “ENVIROTEK” and “WHOST”).

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