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Suspended Listing Tracking

In the following procedure, you will find a step-by-step guide for tracking suspended listings on Airbnb using CRM tools and their connections with the different departments responsible for each situation. This guide will clarify where the information is received and how to record it to monitor suspended listings for various reasons.

Last Update: August 2024
Revised by: Carlos Valencia

Objective

  • Document the main reasons why listings are suspended.
  • Generate alerts for the various operations teams to implement corrective actions on properties or service procedures.
  • Schedule the reactivation of the listing once the suspension period has ended.


The goal is to centralize the information in the CRM so that teams have an integrated view of what is happening with suspended listings or "Anuncio Oculto" Therefore, the tag #AnuncioOculto is the way to filter all tickets created for this reason.

FAQ's

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  • Answer.

Workflow Map

Procedure Line

  1. Procedure 1.1

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  2. Procedure 2.

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Information

Sugest

Important action o information

Mandatory action / information

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