Approaching a new milestone.
To transform every conversation into a meaningful connection that inspires trust, recognition, and 5-star experiences.
Last Update: October 2025
Revised by: Daniel Torres
Objectives
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- The main goal is to turn every guest interaction into an opportunity to educate, connect, and inspire genuine 5-star feedback.
You're not asking for a review you're helping them see how much their feedback supports our commitment to excellent service.
Understanding the Power Behind a Review
Getting a guest to leave a review is not just a casual afterthought it’s an achievement that can be compared to closing a sale.
In both cases, success depends on our ability to communicate value, build trust, and inspire action.
When we sell a product or service, we take the time to explain what makes it different, highlight its benefits, and help the client clearly see how it meets their needs.
The same principle applies when we aim for a review: before a guest feels motivated to share one, they need to understand what that action means and why it matters not for us, but for the community of future guests who rely on genuine feedback.
A guest doesn’t give a review just because we ask.
They do it when they feel emotionally connected to the experience when they see our service as something worth talking about.
That’s why, like in a sale, our role is to educate, engage, and guide them through the value of that small gesture.
We must “present” the idea of the review the same way we would present a product:
- By explaining what it is a simple way to reflect their satisfaction.
- By showing why it’s valuable how a 5-star review represents that everything went as expected or better.
- And by making it easy and natural so the guest feels it’s the obvious conclusion to a great stay.
Just as in sales, where closing depends on creating trust, getting a review depends on creating connection and clarity.
When a guest truly understands the meaning behind a 5-star rating, giving it becomes effortless a spontaneous way to say “thank you” for an experience that exceeded expectations.
Let’s learn some vocabulary
This video perfectly shows the kind of genuine tone and approach we’re looking for.
Educate
Just so you know, review platforms can be quite strict, even a 4-star rating, while it sounds positive, actually tells the system that the experience was disappointing or that several things went wrong.
In other words, a 4-star review means that nothing really met expectations, which doesn't reflect how most guests actually feel after staying with us.
On the other hand, a 5-star review means everything went well overall, and it still gives us the opportunity to improve the small details you may notice which we're always happy to work on.
Give to Receive
Now that you understand this, I’d love to offer my personal assistance to make sure your stay is exactly as you expect.
Is there anything else you’d like me to help you with?
Reminder
Before your departure, I’d like to confirm with you that you’re clear on how to leave a 5-star review on the platform.
The practice of these arguments, and the way we incorporate them into our conversations with guests, will become the new indicator of differentiation in our daily guest interactions — and will set the new standard for the Guest Experience department.