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CONCIERGE KPI

KPI Reference Wall

This section is dedicated to keeping the information about the KPI conditions for the positions i...

Updated 14 hours ago by Daniel Torres

Approaching a new milestone.

Review Hunt

To transform every conversation into a meaningful connection that inspires trust, recognition, an...

Updated 2 weeks ago by Daniel Torres

New property in PriceLabs

Processes and procedures

Nueva propiedad en PriceLabs. Last Update: Aug 1, 2025Revised by: Carlos Valencia Objetive ...

Updated 3 weeks ago by Carlos Valencia

Off Boarding

Processes and procedures

Realizar un offboarding de una propiedad en Revenue para mantener la limpieza de datos, consiste ...

Updated 3 weeks ago by Carlos Valencia

Checking Revenue from Daily Bookings (Today Sales)

Processes and procedures

Compare ADR Current Year vs Last Year

Updated 3 weeks ago by Carlos Valencia

F-Club

Process & Procedures Registrations

This is the procedure for registering a confirmed reservation at the Club Building.  Last Upda...

Updated 1 month ago by Johanna Garcia

Process to accept a request AIRbnb

Process & Procedures

Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware...

Updated 1 month ago by Johanna Garcia

Salida y entrega de equipos y accesorios.

Guía de trabajo remoto

Procedimiento y recomendaciones para el correcto uso y disposición de equipos y accesorios para t...

Updated 2 months ago by Daniel Torres

Creation of Payment Request

Process & Procedures

The correct way to create a payment request, according to the guidelines from the accounting depa...

Updated 3 months ago by Johanna Garcia

Learning Route

Learning Route

PMSGuesty PlataformasKPIsSoftwares Besty 3CX BreezeWay Comunicaciones E-mail ...

Updated 3 months ago by Carlos Valencia

Instalación y uso de Hubstaff

Guía de trabajo remoto

Guía practica para instalar correctamente la herramienta. Last Update: 07/2025Revised by: Dani...

Updated 3 months ago by Daniel Torres

F-Yacht Club

Process & Procedures Registrations

This is the procedure for registering a confirmed reservation at the Yacht Club Building.  Las...

Updated 3 months ago by Johanna Garcia

Guesty communication

Process & Procedures

The following document contains information about the communication through the Guesty channel. ...

Updated 3 months ago by Johanna Garcia

How do you set up a parking lot in Nativos?

Process & Procedures

This procedure is built to show the step-by-step process to set up a free parking lot in Nativos....

Updated 3 months ago by Johanna Garcia

COLOMBIA

Process & Procedures

Kuali Videos showing the operation of the Kuali TVs https://drive.google.com/drive/folders/1v-p...

Updated 4 months ago by Johanna Garcia

M-Centro

Process & Procedures

This is the procedure for registering a confirmed reservation at the Centro Building. Last Upd...

Updated 4 months ago by Johanna Garcia

F-Midblock

Process & Procedures Registrations

This is the procedure for registering a confirmed reservation at the Midblock Building.  Last ...

Updated 4 months ago by Johanna Garcia

Facturación de servicios de propiedades

General Processes & Procedures

Funciones necesarias para realizar los reportes relacionados con gastos, compras y prestación de ...

Updated 5 months ago by Daniel Torres

Gestión de solicitudes de y para dueños.

General Processes & Procedures

Direccionamiento de las solicitudes desde operaciones a dueños y viceversa.  Last Update: Mayo...

Updated 5 months ago by Daniel Torres

Procedimiento general de Onboarding

Onboarding

Procedimiento de onboarding de unidades nuevas enfocado en el roll de operaciones para la complet...

Updated 5 months ago by Daniel Torres