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This is the Instruction Manual for the entry and parking of the Cortland. Last Update: 11/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necess...

This is the Instruction Manual for the entry and parking of the Mason Hall. Last Update: 05/2025Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the nece...

This is the Instruction Manual for the entry and parking of the Lenox Club. Last Update: 11/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the nece...

This is the Instruction Manual for the entry and parking of the Alexandria House Last Update: 11/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the...

This instruction is generated to provide clarity to the team about the operation of the air heaters in the Washington units. Last Update: 12/2024Revised by: Johanna García G. Objetive This instruction is generated to provide clarity to the team about ...

This is the procedure for registering a confirmed reservation at the Fort Lauderdale Building.  Last Update: 01/2025Revised by: Johanna García G. Objetive • Register guests via e-mail in advance to facilitate a smooth check-in process, avoiding misunderst...

This is the procedure for registering a confirmed reservation at the Crystal Flats Building. Last Update: 12/2025Revised by: Johanna García G. Objetive • Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandi...

This is the Instruction Manual for the entry and parking of the Crystal Plaza. Last Update: 11/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the n...

This is the procedure for registering a confirmed reservation at The Loft Building. Last Update: 02/2025Revised by: Johanna García G. Objetive • The building does not have a concierge, therefore, a key café has been installed at the entrance for key pick-...

This is the Instruction Manual for the entry and parking of The Loft. Last Update: 02/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary ...

Workflow to Properly Manage a cases that corresponds to case of #Cleaning Issues, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: Feb. 2025Revised by: Johanna Garcia Objetive Create a ticket correctly for a situation that a...

This workflow is designed to standardize cases in which a cancellation is approved for guests, starting the process upon confirmation that the unit is vacant, cleaned, and the calendar is released for a new reservation. Last Update: Marzo 2025Revised by: Jo...

This procedure is built to show the step-by-step process to set up a free parking lot in Nativos. Last Update: March 2025Revised by: Johanna García Giraldo Objetive Create a parking lot correctly in the system. Consider the necessary actions to follow ...

This is the procedure for registering a confirmed reservation at the Centro Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings ...

Last Update: 05/2025Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary instructions on time, when required, during the "Welcome Call", when ...

Kuali Videos showing the operation of the Kuali TVs https://drive.google.com/drive/folders/1v-pH1FWdy5x5Z7EvtrQVPEmH9tF2w4tQ      

This is the procedure for registering a confirmed reservation at the Centro Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings ...

The following document contains information about the communication through the Guesty channel. Last Update: Julio 2025Revised by: Johanna García G. Objetive Establish the use of the Guesty platform as the official communication channel, which centraliz...

The correct way to create a payment request, according to the guidelines from the accounting department. Last Update: July 2025 The following process is mandatory when creating a payment request for various charges such as parking, early check-in, damages,...

Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: August 2024Revised by: Daniel Torres Objetive Create a ticket correctly for a situation that arises during a reservation. Consider th...