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Facturación de servicios de propiedades
Funciones necesarias para realizar los reportes relacionados con gastos, compras y prestación de servicios asociados a dueños. Last Update: Mayo 2025Revised by: Daniel Torres Objetivo Control y seguimiento de los gastos mensuales asociados a las propi...
COLOMBIA
Kuali Videos showing the operation of the Kuali TVs https://drive.google.com/drive/folders/1v-pH1FWdy5x5Z7EvtrQVPEmH9tF2w4tQ
M-Centro
This is the procedure for registering a confirmed reservation at the Centro Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings ...
New property in PriceLabs
Nueva propiedad en PriceLabs. Last Update: Aug 1, 2025Revised by: Carlos Valencia Objetive Nueva propiedad en PriceLabs. El objetivo de este proceso es conectar una propiedad a PriceLabs para realizar la apertura del listing con una estrategia de precio...
Guesty communication
The following document contains information about the communication through the Guesty channel. Last Update: Julio 2025Revised by: Johanna García G. Objetive Establish the use of the Guesty platform as the official communication channel, which centraliz...
Instalación y uso de Hubstaff
Guía practica para instalar correctamente la herramienta. Last Update: 07/2025Revised by: Daniel Torres Objetive Instalar Hubstaff App for desktop. Iniciar, Pausar y Terminar correctamente una sesión de trabajo. Entender el funcionamiento de la herram...
Learning Route
PMSGuesty PlataformasKPIsSoftwares Besty 3CX BreezeWay Comunicaciones E-mail Tipos de PropiedadesProcesos Nuevo Listing en PriceLabs Nuevo Listing en PriceLabs en edificio conocido Nuevo Listing en PriceLabs en nuevo edificio N...
Creation of Payment Request
The correct way to create a payment request, according to the guidelines from the accounting department. Last Update: July 2025 The following process is mandatory when creating a payment request for various charges such as parking, early check-in, damages,...
Salida y entrega de equipos y accesorios.
Procedimiento y recomendaciones para el correcto uso y disposición de equipos y accesorios para trabajo remoto. Last Update: Agosto 2025Revised by: Daniel Torres Objetivo Definir el procedimiento para la entrega, uso y devolución de equipos de cómputo y...
Checking Revenue from Daily Bookings (Today Sales)
Compare ADR Current Year vs Last Year
Process to accept a request AIRbnb
Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: August 2024Revised by: Daniel Torres Objetive Create a ticket correctly for a situation that arises during a reservation. Consider th...
Off Boarding
Realizar un offboarding de una propiedad en Revenue para mantener la limpieza de datos, consiste en colocar las fechas de salida en Key Data y apagar los listings dentro de PriceLabs para evitar facturaciones futuras y errores en datos que pueden distorsionar ...
Approaching a new milestone.
To transform every conversation into a meaningful connection that inspires trust, recognition, and 5-star experiences. Last Update: October 2025Revised by: Daniel Torres Objectives The main goal is to turn every guest interaction into an opportunity...
F-Crosby
This is the procedure for registering a confirmed reservation at the Crosby Building. Last Update: 02/2026Revised by: Johanna García G. Objetive • Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandings and...
F-District
This is the procedure for registering a confirmed reservation at the District Building. Last Update: 03/2026Revised by: Johanna García G. Objetive • Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandings a...
M-501 First
This is the procedure for registering a confirmed reservation at the 501 First Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandin...
F-Provident
This is the procedure for registering a confirmed reservation at the Provident Building. Last Update: 02/2026Revised by: Johanna García G. Objetive • Register guests via email in advance to facilitate a smooth check-in process, avoiding misunderstandings ...
M-72 Park
This is the procedure for registering a confirmed reservation at the 72 Park Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings...
Cancel unpaid reservations – Accounting team OFF shifts
Cancel unpaid reservations – Accounting team OFF shifts Last Update: August 2025 Johanna Garcia During off-hours and on Sundays, when the Accounting team is OFF, each Concierge and the Front Team, are responsible for canceling unpaid reservations.. R...
CANCELATIONS REPORT
This workflow is used to track reservation cancellations, identifying the causes and categorizing them in order to find areas for improvement in processes and minimize the causes that are within the company’s control. Last Update: Abril 2026Revised by: Joha...