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W-The Loft
This is the Instruction Manual for the entry and parking of The Loft. Last Update: 02/2024Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary ...
How to make a #Cleaning Issue
Workflow to Properly Manage a cases that corresponds to case of #Cleaning Issues, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: Feb. 2025Revised by: Johanna Garcia Objetive Create a ticket correctly for a situation that a...
Cancellations and calendar opening
This workflow is designed to standardize cases in which a cancellation is approved for guests, starting the process upon confirmation that the unit is vacant, cleaned, and the calendar is released for a new reservation. Last Update: Marzo 2025Revised by: Jo...
How do you set up a parking lot in Nativos?
This procedure is built to show the step-by-step process to set up a free parking lot in Nativos. Last Update: March 2025Revised by: Johanna García Giraldo Objetive Create a parking lot correctly in the system. Consider the necessary actions to follow ...
M-Centro
This is the procedure for registering a confirmed reservation at the Centro Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings ...
How to make a booking extension
This is the new way to process and charge for booking extensions. Last Update: May/2025Revised by: Daniel Torres Objetive Process a proper extension of a reservation for any client who requests it. FAQ's Does this apply to all extensions? Yes, ...
Maintenance and Cleaning requeriment´s
Last Update: 05/2025Revised by: Johanna García G. Objetive Guide the information regarding the income of the units and parking spaces, in order to provide guests with the necessary instructions on time, when required, during the "Welcome Call", when ...
Procedimiento general de Onboarding
Procedimiento de onboarding de unidades nuevas enfocado en el roll de operaciones para la completitud del proceso. Last Update: Mayo 2025Revised by: Julian Castillo, Daniel Torres Objetivos Establecer la ruta de ejecución y tiempos de tareas necesarias ...
Gestión de solicitudes de y para dueños.
Direccionamiento de las solicitudes desde operaciones a dueños y viceversa. Last Update: Mayo 2025Revised by: Daniel Torres Objetivo Seguimiento y gestión a las solicitudes específicas de los propietarios de las unidades que avanza Owner Ralations, g...
Facturación de servicios de propiedades
Funciones necesarias para realizar los reportes relacionados con gastos, compras y prestación de servicios asociados a dueños. Last Update: Mayo 2025Revised by: Daniel Torres Objetivo Control y seguimiento de los gastos mensuales asociados a las propi...
COLOMBIA
Kuali Videos showing the operation of the Kuali TVs https://drive.google.com/drive/folders/1v-pH1FWdy5x5Z7EvtrQVPEmH9tF2w4tQ
M-Centro
This is the procedure for registering a confirmed reservation at the Centro Building. Last Update: 03/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings ...
New property in PriceLabs
Guesty communication
The following document contains information about the communication through the Guesty channel. Last Update: Julio 2025Revised by: Johanna García G. Objetive Establish the use of the Guesty platform as the official communication channel, which centraliz...
Instalación y uso de Hubstaff
Guía practica para instalar correctamente la herramienta. Last Update: 07/2025Revised by: Daniel Torres Objetive Instalar Hubstaff App for desktop. Iniciar, Pausar y Terminar correctamente una sesión de trabajo. Entender el funcionamiento de la herram...
Learning Route
PMSGuesty PlataformasKPIsSoftwares Besty 3CX BreezeWay Comunicaciones E-mail Tipos de PropiedadesProcesos Nuevo Listing en PriceLabs Nuevo Listing en PriceLabs en edificio conocido Nuevo Listing en PriceLabs en nuevo edificio N...
Creation of Payment Request
The correct way to create a payment request, according to the guidelines from the accounting department. Last Update: July 2025 The following process is mandatory when creating a payment request for various charges such as parking, early check-in, damages,...
Salida y entrega de equipos y accesorios.
Procedimiento y recomendaciones para el correcto uso y disposición de equipos y accesorios para trabajo remoto. Last Update: Agosto 2025Revised by: Daniel Torres Objetivo Definir el procedimiento para la entrega, uso y devolución de equipos de cómputo y...
Checking Revenue from Daily Bookings (Sales of the Day)
Compare ADR Current Year vs Last Year
Process to accept a request AIRbnb
Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: August 2024Revised by: Daniel Torres Objetive Create a ticket correctly for a situation that arises during a reservation. Consider th...