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This procedure is established for activities related to Charges, cancellations, and resolutions. For this purpose, the company processes charges and receives payments from the platforms, arising from findings prior to the reservations that stay in our unit...

This is the procedure for registering a confirmed reservation at the Nómad Building. Last Update: 05/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings a...

This is the procedure for registering a confirmed reservation at the Midtown Building. Last Update: 05/2025Revised by: Johanna García G. Objetive • Register guests via platform in advance to facilitate a smooth check-in process, avoiding misunderstandings...

Discovering how to use the types of tickets in the CRM correctly. Last Update: July 2024 Objective Understand the different types of tickets and the situations in which they should be used. Best practices for creating tickets on CRM. Please keep in ...