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Once a reservation is confirmed and has a future date on the calendar, it is necessary to make a welcome call before the check-in. Last Update: July 2024Revised by: Daniel Torres Objective Through this call, we must welcome the guest and inform them abo...

Once a reservation has ended, with the current day being the guest's check-out date, it is possible to make the closure call. Last Update: August 2024Revised by: Daniel Torres Objetive Protocol for Properly Conducting a Closure Call When No Issues Have ...

Process for Requesting Positive Reviews from This Platform. Last Update: July 2024 Objective Establishing the Step-by-Step Process for Requesting Positive Reviews from This Platform. Increase the number of positive reviews, understanding that these are...

Discovering how to use the types of tickets in the CRM correctly. Last Update: July 2024 Objective Understand the different types of tickets and the situations in which they should be used. Best practices for creating tickets on CRM. Please keep in ...

Workflow to Properly Manage a Situation, Applicable to All Agents and Collaborators Who Are Aware of One. Last Update: August 2024Revised by: Daniel Torres Objetive Create a ticket correctly for a situation that arises during a reservation. Consider th...

Workflow to Properly Manage a Parking Request. Last Update: August 2024Revised by: Daniel Torres Objetive Provide correct information about the parking space provided by the unit or by us. Properly manage the reservation of the parking spot with the bu...

general description Last Update: Month YearRevised by: Autor's Name Objetive Objetive 1 Objetive 2 Objetive 3 Important General Notes FAQ's Question ? Answer. Workflow Map   Procedure Line Procedure 1. Procedure 2. Informat...

Good morning/afternoon/evening.My name is [your full name] from Whost Customer Service. This call is intended to provide you with all the essential information for your reservation at Natiivo and to ensure you are fully informed of the key details for a ...

This is the procedure for registering a confirmed reservation at the Lyfe Resort Building. Last Update: 10/2024Revised by: Daniel Torres Objetive Register guests in the building’s system in advance to facilitate a smooth check-in process, avoiding misun...

This is the procedure for registering a confirmed reservation at the Ritz Carlton Building. Last Update: 10/2024Revised by: Daniel Torres Objetive • Register guests in the building’s system in advance to facilitate a smooth check-in process, avoiding misu...

Procedure for Installing and Using a VPN to Access Restricted Websites Last Update: 11/25/2024Revised by: Daniel Torres Objetive Install a VPN compatible with the United States for use in situations where it is required. Ensuring Access to Critical Web...